Frequently Asked Questions

How to open a Live Account?

On our website’s menu, click on SIGN IN. In that page, there is an option to open a new live account. After completing the registration, you will enter the account application interface. Fill out the registration form and submit. After submitting the form, you will receive a confirmation email with the details of your new account within 1-3 business days.

Do I need to Activate my Account?

Yes, account activation instructions will be provided in the confirmation email.

How can I reset my password?

In case you forget your password, reset it using the SIGN IN button on the upper corner of the website. If you are still experiencing difficulty accessing your account with your password, send an email to customer support:

How do I deposit funds into my Account?

You can deposit funds directly into our corporate bank accounts. See our Funding Accounts page for more details

How can I withdraw funds from my Account?

You will need to be logged in to submit a withdrawal request. The receiving bank account should match with the bank account you registered with us. Any request to transfer to any other account will not be accepted.

Are my funds safe?

In accordance with Australian financial regulations all client funds are fully segregated from the company’s own funds and kept in clients’ trust account in major banks. This ensures that client funds cannot be used for any other purpose.

Does AC Markets charge fees for deposit nd withdraw?

We do not charge fees for deposit. Depending on the type of withdrawals, a fee may be charged by the payment processor.

Is AC Markets Regulated?

Yes, AC Markets is regulated the by the Saint Vincent and the Grenadines Financial Services Authority (FSA)