HOW TO OPEN A LIVE ACCOUNT

On our website’s menu, click on SIGN IN. In that page, there is an option to open a new live account. After completing the registration, you will enter the account application interface. Fill out the registration form and submit. After submitting the form, you will receive a confirmation email with the details of your new account within 1-3 business days.

DO I NEED TO ACTIVATE MY ACCOUNT?

Yes. In the confirmation email, you will also receive instructions on how to activate your account.

HOW CAN I RESET MY PASSWORD?

In case you forget your password, it can be reset using the SIGN IN page of the website. If you are still unable to reset your password using the website, you may send an email to our support address, cs@asiacapmarkets.com.

HOW DO I DEPOSIT FUNDS INTO MY ACCOUNT?

You can deposit funds directly into our corporate bank accounts. We only accept electronic transfers.

HOW CAN I WITHDRAW FUNDS FROM MY ACCOUNT?

You will need to be logged in to submit a withdrawal request. The receiving bank account should match with the bank account you registered with us. Any request to transfer to any other account will be rejected.

ARE MY FUNDS SAFE?

In accordance with Australian financial regulations all client funds are fully segregated from the company’s own funds and kept in clients’ trust account in major banks. This ensures that client funds cannot be used for any other purpose.

DOES AC MARKETS CHARGE FEES FOR DEPOSIT AND WITHDRAW?

We do not charge fees for deposit. Depending on the type of withdrawals, a fee may be charged.

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